/* ELEVEN support: isolated from the page layout and its canvas effects. */
.support-launcher,
.support-chat {
  box-sizing: border-box;
  position: fixed;
  right: 24px;
  z-index: 95;
  font-family: var(--font, "Segoe UI", "Microsoft YaHei", sans-serif);
  color: var(--t002);
}

.support-launcher *,
.support-chat * {
  box-sizing: border-box;
}

#support-launcher[hidden],
#support-chat[hidden],
#support-launcher [hidden],
#support-chat [hidden],
body.intro-playing #support-launcher,
body.intro-playing #support-chat {
  display: none !important;
}

.support-launcher {
  bottom: calc(24px + env(safe-area-inset-bottom, 0px));
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 9px;
  min-height: 46px;
  padding: 0 17px;
  border: 1px solid var(--t232);
  border-radius: 24px;
  background: linear-gradient(135deg, var(--t233), var(--t234));
  box-shadow: 0 7px 28px var(--t235), inset 0 1px 0 var(--t236);
  backdrop-filter: blur(18px);
  font-size: 12px;
  font-weight: 500;
  letter-spacing: .4px;
  cursor: pointer;
  transition: border-color .18s, background-color .18s;
}

.support-launcher:hover {
  border-color: var(--t237);
  background-color: var(--t238);
}

.support-launcher > svg {
  display: block;
  flex: 0 0 auto;
  width: 18px;
  height: 18px;
  fill: none;
  stroke: var(--t239);
  stroke-width: 1.7;
  stroke-linecap: round;
  stroke-linejoin: round;
}

.support-unread {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 18px;
  height: 18px;
  padding: 0 5px;
  border-radius: 10px;
  background: var(--t240);
  color: var(--t011);
  font: 600 10px var(--mono, Consolas, monospace);
}

.support-chat {
  bottom: calc(86px + env(safe-area-inset-bottom, 0px));
  display: flex;
  flex-direction: column;
  width: 370px;
  max-width: calc(100% - 32px);
  height: 560px;
  max-height: min(600px, calc(100vh - 110px));
  max-height: min(600px, calc(100dvh - 110px - env(safe-area-inset-bottom, 0px)));
  overflow: hidden;
  border: 1px solid var(--t241);
  border-radius: 17px;
  background: linear-gradient(145deg, var(--t242), var(--t243) 70%);
  box-shadow: 0 24px 70px var(--t244), inset 0 1px 0 var(--t245);
  backdrop-filter: blur(24px);
  text-align: left;
  isolation: isolate;
}

.support-chat-header {
  display: flex;
  flex: 0 0 auto;
  align-items: center;
  gap: 11px;
  min-height: 77px;
  padding: 15px 14px 15px 18px;
  border-bottom: 1px solid var(--t246);
  background: var(--t247);
}

.support-avatar {
  display: grid;
  flex: 0 0 35px;
  place-items: center;
  width: 35px;
  height: 35px;
  border: 1px solid var(--t248);
  border-radius: 10px;
  background: linear-gradient(145deg, var(--t249), var(--t250));
  color: var(--t251);
  font-size: 20px;
  font-weight: 800;
  font-style: italic;
  line-height: 1;
}

.support-chat-header > div:not(.support-avatar) {
  flex: 1 1 auto;
  min-width: 0;
}

.support-chat-title,
.support-chat-title h2 {
  margin: 0;
  font-size: 13px;
  font-weight: 600;
  line-height: 1.6;
  letter-spacing: .4px;
}

#support-chat-status {
  margin: 3px 0 0;
  color: var(--t252);
  font-size: 10px;
  line-height: 1.6;
  overflow-wrap: anywhere;
}

#support-chat-status::before {
  content: "";
  display: inline-block;
  width: 5px;
  height: 5px;
  margin-right: 6px;
  border-radius: 50%;
  background: var(--t253);
  vertical-align: 1px;
}

.support-chat-offline #support-chat-status,
#support-chat-status.support-chat-offline {
  color: var(--t254);
}

.support-chat-offline #support-chat-status::before,
#support-chat-status.support-chat-offline::before {
  background: var(--t255);
}

#support-chat-close {
  display: grid;
  flex: 0 0 40px;
  place-items: center;
  width: 40px;
  height: 40px;
  padding: 0;
  border: 0;
  border-radius: 9px;
  background: transparent;
  color: var(--t256);
  font-size: 23px;
  line-height: 1;
  cursor: pointer;
}

#support-chat-close:hover {
  background: var(--t257);
  color: var(--t002);
}

#support-chat-close svg {
  width: 18px;
  height: 18px;
}

.support-chat-messages {
  display: flex;
  flex: 1 1 auto;
  flex-direction: column;
  align-items: stretch;
  gap: 15px;
  min-height: 0;
  padding: 18px 17px 20px;
  overflow-x: hidden;
  overflow-y: auto;
  overscroll-behavior: contain;
  scrollbar-width: thin;
  scrollbar-color: var(--t258) transparent;
}

.support-chat-welcome {
  white-space: pre-line;
  margin: 0 4px 5px;
  color: var(--t259);
  font-size: 11px;
  line-height: 1.9;
  text-align: center;
  overflow-wrap: anywhere;
}

.support-message {
  display: flex;
  flex: 0 0 auto;
  flex-direction: column;
  align-self: flex-start;
  align-items: flex-start;
  max-width: 88%;
  min-width: 0;
}

.support-message-text {
  max-width: 100%;
  margin: 0;
  padding: 10px 13px;
  border: 1px solid var(--t260);
  border-radius: 12px 12px 12px 4px;
  background: var(--t058);
  color: var(--t261);
  font-size: 12px;
  line-height: 1.85;
  white-space: pre-wrap;
  word-break: normal;
  overflow-wrap: anywhere;
}

.support-message-visitor {
  align-self: flex-end;
  align-items: flex-end;
}

.support-message-visitor .support-message-text {
  border-color: var(--t262);
  border-radius: 12px 12px 4px 12px;
  background: linear-gradient(130deg, var(--t263), var(--t264));
  color: var(--t265);
}

.support-message-time {
  display: block;
  margin: 5px 2px 0;
  color: var(--t266);
  font: 9px/1.5 var(--mono, Consolas, monospace);
}

.support-message-text a {
  color: var(--t267);
  text-decoration: underline;
  text-underline-offset: 3px;
}

.support-chat-error {
  flex: 0 0 auto;
  margin: 0;
  padding: 9px 18px;
  border-top: 1px solid var(--t268);
  background: var(--t269);
  color: var(--t270);
  font-size: 11px;
  line-height: 1.7;
  overflow-wrap: anywhere;
}

.support-chat-form {
  flex: 0 0 auto;
  margin: 0;
  padding: 13px 15px 14px;
  border-top: 1px solid var(--t246);
  background: var(--t271);
}

#support-chat-input {
  display: block;
  width: 100%;
  height: 66px;
  min-height: 0;
  margin: 0;
  padding: 8px 10px;
  resize: none;
  overflow: auto;
  border: 1px solid var(--t272);
  border-radius: 8px;
  outline: none;
  background: var(--t273);
  color: var(--t002);
  font: 12px/1.8 var(--font, "Segoe UI", "Microsoft YaHei", sans-serif);
  scrollbar-width: thin;
  scrollbar-color: var(--t258) transparent;
  transition: border-color .18s;
}

#support-chat-input::placeholder {
  color: var(--t274);
}

#support-chat-input:focus {
  border-color: var(--t275);
}

.support-chat-compose-footer {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  margin-top: 10px;
}

#support-chat-hint {
  min-width: 0;
  color: var(--t276);
  font-size: 9px;
  line-height: 1.7;
  overflow-wrap: anywhere;
}

#support-chat-send {
  flex: 0 0 auto;
  min-width: 65px;
  min-height: 34px;
  padding: 7px 16px;
  border: 1px solid var(--t277);
  border-radius: 7px;
  background: var(--t278);
  color: var(--t279);
  font: 500 11px/1.6 var(--font, "Segoe UI", "Microsoft YaHei", sans-serif);
  letter-spacing: .5px;
  cursor: pointer;
  transition: background-color .18s, border-color .18s;
}

#support-chat-send:hover:not(:disabled) {
  border-color: var(--t280);
  background: var(--t281);
}

#support-chat-send:disabled,
#support-chat-input:disabled {
  opacity: .55;
  cursor: not-allowed;
}

#support-launcher:focus-visible,
#support-chat button:focus-visible {
  outline: 2px solid var(--t282);
  outline-offset: 3px;
}

@media (max-width: 650px) {
  .support-launcher {
    right: 14px;
    bottom: calc(16px + env(safe-area-inset-bottom, 0px));
    min-height: 44px;
    padding-inline: 15px;
    font-size: 11px;
  }

  .support-chat {
    right: 12px;
    bottom: calc(74px + env(safe-area-inset-bottom, 0px));
    width: calc(100% - 24px);
    max-width: calc(100% - 24px);
    max-height: min(600px, calc(100vh - 98px));
    max-height: min(600px, calc(100dvh - 98px - env(safe-area-inset-bottom, 0px)));
    border-radius: 15px;
  }

  .support-chat-header {
    min-height: 70px;
    padding: 12px 12px 12px 15px;
  }

  .support-chat-messages {
    padding-inline: 14px;
  }

  .support-chat-form {
    padding: 12px;
  }

  #support-chat-input {
    font-size: 16px;
    line-height: 1.5;
  }

  #support-chat-send {
    min-height: 38px;
  }
}

@media (prefers-reduced-motion: reduce) {
  #support-launcher,
  #support-chat,
  #support-chat * {
    animation: none !important;
    transition: none !important;
    scroll-behavior: auto !important;
  }
}